CyberRota Analysis
This is a low severity vulnerability with a CVSS score of 3.5. See the original NVD description below for full technical details.
CVE
CVE-2020-1767
Severity
LOW
CVSS
3.5
EPSS
1.24%
Original NVD Description
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
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